Solutions and Arise IBO this is your host Anthony as usual, and today we're going to
get a little technical guys. I'm going to show you guys how to set up your
work from home equipment like your USB Headset, your Dial Pad and your Hardwired Internet
Connection. Alright, let's get into it. Alright guys let's go ahead and get started
here.
I'm going to show you the whole setup with
the USB headset let them put that right there so I'm going to show you the whole setup with
the USB headset the dial pad and the headset a laptop and your router okay I'm going to
show you this set up first and I'm going to show you how to do it with your actual desktop
alright. Alright go ahead and get started now your
USB headset which you will need for training you can go ahead and plug it in plug it into
the USB port on your laptop like that, that's set to go right there the USB headset ready
to go put that right there now we're going to go ahead and plug in this cable that comes
with your dial pad to the back of the line here you see that to the line and plug it
in right there put that down right there and then if you have a landline okay like regular
old cool telephone landline I'm going to show you a picture that somewhere here on the screen
and that's what you would plug it in but if you have VoIP which is a voice over internet
protocol you get your landline will come through your router and you are going to go ahead
and plug that in right in here okay see that right there once you plug that in right there
your dial pad is all set up and good to go. So you have your USB headset plugged in you
have your dial pad plugged into your router and then the last thing is guys an Ethernet
cable for your hardwired connection remember you cannot service any client or work from
home at all without having a hardwired internet connection let me show you you're going to
go ahead and open this up just for this perfectly to be open down much let's go ahead and find
the port for this here all right you guys see that right there go ahead and plug it
in let me get out of the way plug it in right there BAM once you plugged it in right there
and going to come to the back up again of your router you're going to plug it in right
there into the Ethernet spot you guys got that now we have the USB headset plugged in
we have the dial pad plugged in to the router we have the Ethernet cable plugged into the
router as well and we're ready to go guys ready to service there is a setup of a laptop
And get started here with the desktop setup I hope you can see everything in the frame
here I do have a pretty big size tower here but let's show you how we hook it up to the
desktop if you have a desktop and that's what you're using to service, this is what you're
going to do. So let's start with the USB headset guys let's
start with the USB headset right here can I go ahead and take the USB end of it plug
it in to the front of the computer the USB.
Port is right there go ahead and run that
right in there see right here giving me a hard time, perfect there we go we have it
in the USB port now your USB headset is ready to go now let's go ahead and plug in the dial
pad same scenario guys you're going to plug in the cable to where it says line right there
on the dial pad BAM see put that down you going to take the ends of that cable and you're
going to run it to the back of your router right here where it says telephone says telephone
line one right there and then plug that in and you're in now guys remember , this if
you have VoIP if you do have an old-school telephone service or line you're going to
plug that goes plugged into the wall jack okay i said i will show you guys a picture
and I you guys saw the picture that I put up and if you have VoIP though this is where
you plug it into. Now the last piece guys the hardwired internet
connection you're going to run this side in to the back of the router one more time you
can put it on any spot there but just find one and put it in there, there we go now you're
going to run this end into the back of your computer there is an Ethernet spot right back
here plug that in you have your USB headset plugged in you have your dial pad plugged
in you have the hardwired internet connection you are ready to go and ready to service remember
guys this is the headset that you use for training and once you're done with training
you will be using the dial pad to take calls and this is the headset that you will be taking
those calls with and servicing. Alright guys that's the desktop setup right
there Alright guys let's go ahead and wrap it up
here I hope you guys found that information useful I'm always trying to put out these
videos to help out all the up-and-coming customer service professionals everybody new to the
work at home world so I hope it helps you out like and subscribe my channel guys find
us on social media we are everywhere as I. Always say and if you need any type of work
from home equipment like a USB headset a computer laptops anything a dial pad, anything whatsoever
guys you can always visit ANDVARIS.COM and find your equipment there you can purchase
it right from our website alright guys I'll catch you on the next episode..
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